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F.A.Q.
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What is Love Yourself?Love Yourself is an online platform designed to support your mental well-being through personalized therapy and self-help resources. ✅ 1-on-1 therapy – Work with professional psychologists in a secure online environment. ✅ Love Hub – Access exclusive guides, meditations, and tools for self-growth. ✅ Personalized approach – We match you with the best specialist based on your needs. 📌 Your journey to self-discovery and emotional balance starts here.
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Is it possible to use Love Yourself services at the expense of the insurance company?At the moment, Love Yourself does not support direct billing through insurance companies. However, we are continuously working on making our services more accessible. In the future, we may introduce special discounts and financial assistance programs for certain groups, such as military personnel, individuals with disabilities, and other communities in need of support. If you have any questions or suggestions regarding accessibility, feel free to reach out to our team – we are always open to discussing ways to make professional psychological help more available. 📌 Your well-being is our priority, and we are committed to finding ways to support those who need it most.
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How does Love Yourself protect the privacy of clients?At Love Yourself, your privacy and confidentiality are our top priorities. ✅ Secure platform – All communication with your psychologist takes place through our encrypted system, ensuring that your data remains private. ✅ Personal account access – Only you have access to your personal account, where all session details and interactions are securely stored. ✅ No third-party access – We do not share your personal information with anyone, including psychologists, without your explicit consent. 📌 Your safety matters: Our system is designed to provide a confidential and secure space for your personal growth.
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What is Love Hub?Love Hub is your exclusive self-help space, designed to support your mental health journey beyond therapy sessions. It includes: ✅ Guides & Workbooks – step-by-step tools to navigate your challenges. ✅ Meditations & Breathing Techniques – exercises to manage stress and emotions. ✅ Videos & Webinars – expert insights on key psychological topics. ✅ Book Library – carefully selected resources for deeper self-work. ✅ Personalized Articles – request tailored content based on your needs. 📌 Access: Love Hub is available to all clients with an active therapy package. You’ll receive login details after your first session.
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In what situations can therapy be beneficial?Therapy isn’t just for difficult moments—it’s a powerful tool for personal growth and emotional well-being. Whether you’re facing stress, anxiety, depression, relationship challenges, grief, or past trauma, working with a professional helps you gain clarity, develop coping strategies, and build a more fulfilling life. With Love Yourself, you also get access to Love Hub, a collection of self-help resources to support your progress between sessions.
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How long does it take to be matched with a therapist after registration?Typically, you can expect to be matched with a therapist within 24 hours after completing the registration process. Our team works diligently to ensure a prompt and suitable match based on your preferences and needs.
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What should I expect after my therapist is assigned?Once your therapist is assigned, you’ll receive a confirmation email with their details. From there, you can schedule sessions at your convenience through your personal account, selecting the date and time that fits your schedule. Before your first session, you may also receive preliminary instructions or materials to help you make the most of your time with your therapist.
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What is the cost of therapy sessions?The cost of therapy sessions depends on the plan you choose. Our standard rates are: • 1 session – 1500 UAH per session. • Monthly plan (4 sessions) – 1100 UAH per session. • 3 Months plan (12 sessions) – 1000 UAH per session. You can find more details and choose the best option for you by viewing our plans here (click the button "appoint session" to choose variant:
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How does Love Yourself confirm that psychologists are professionals?Love Yourself ensures that all psychologists are professionals by verifying their credentials and qualifications. Each psychologist undergoes a rigorous screening process to validate their expertise and experience in the field of mental health. Additionally, ongoing assessments and feedback mechanisms are in place to maintain the high standards of professionalism among the psychologists.
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What is a Personal psychological therapy strategy and how does It help?A Personal Psychological Therapy Strategy is a customized plan created by your psychologist after your first session. It serves as a roadmap for your therapeutic journey, outlining key focus areas, recommended approaches, and expected progress milestones. ✅ Clarity & Direction – Understand your key challenges and structured steps to address them. ✅ Personalized Approach – The strategy is tailored to your needs, goals, and pace. ✅ Continuous Support – Helps you stay on track between sessions and measure progress. ✅ Empowerment & Motivation – Provides clear guidance, making therapy more effective and goal-oriented.
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In which languages is therapy available at Love Yourself?At Love Yourself, therapy services are available in multiple languages to cater to the diverse needs of our clients. Our therapists are proficient in Ukrainian, Russian, and English, ensuring that language is not a barrier to receiving mental health support.
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What qualifications do all psychologists at Love Yourself have?At Love Yourself, all our psychologists hold advanced degrees in psychology and are licensed professionals with extensive experience in providing therapy services. They undergo continuous training and development to ensure they offer the highest quality of care to our clients.
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Is it possible to remain completely anonymous when working with a psychologist at Love Yourself?At Love Yourself, clients have the option to remain completely anonymous when working with a psychologist. Confidentiality is a top priority, and clients can choose to withhold personal information if they prefer to maintain anonymity during their sessions.
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How do live video sessions work?Live video sessions at Love Yourself involve connecting with your therapist in real-time through Zoom, a secure online platform. You can schedule a session at a convenient time, and your therapist will join the video call at the appointed time. During the session, you can discuss your concerns, receive guidance, and work towards your mental health goals just like in a traditional in-person therapy session. The platform ensures confidentiality and a safe space for your therapy sessions.
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How can I change my therapist at Love Yourself?At Love Yourself, you can change your therapist without any additional fees. We understand the importance of finding the right fit for your mental health journey, and we support your decision to switch therapists if needed. Simply reach out to our client support team, and they will assist you in making the change.
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How can I speak with a therapist via chat?At Love Yourself, you can communicate with your therapist via chat by accessing the secure messaging platform on our website. Simply log in to your account, navigate to the messaging section (on the bottom right corner, chat button), and start a conversation with your therapist. You can share your thoughts, feelings, and concerns in real-time, and your therapist will respond to support you on your mental health journey. The chat feature provides a convenient and confidential way to connect with your therapist outside of scheduled sessions.
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How is payment for Love Yourself therapy made?Payment for Love Yourself therapy services can be made securely through our online payment portal Portmone. We accept various payment methods, including credit/debit cards, Apple Pay, and Google Pay. Our platform ensures secure transactions and a smooth payment process. If you prefer to split your payment into installments, we offer a flexible option of up to three separate payments. To arrange this, please contact our manager to agree on an individual payment plan.
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